The author distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for working better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include mapping your processes to target weak points, realigning management systems from functional to process-focused, setting benchmarks throughout the process to help quantify levels of success, establishing a system of knowledge management for the seamless alignment of teams and departments, improving process management, and creating a sound strategic planning initiative to eliminate future surprises. With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in operations systems.

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