Competencies in this area focus on the day-to-day use of information technology systems and tools, such as office productivity applications, enterprise-wide applications, and technology resources. They include:
- Desktop applications, e.g., database; spreadsheets; query tools
- Spreadsheets, e.g., advanced functions such as filtering and macros
- Enterprise-wide solution, e.g., SAP; PeopleSoft; Oracle
- Research techniques using the Internet
- Web design