Competencies in this topic area focus on the dissemination and exchange of information and ideas. Included is the need for expression of information to individuals and groups effectively, taking into account the audience and nature of the information; listening to others; attending to nonverbal cues; and responding appropriately. Competencies include:
- Applying various communications techniques, e.g. listening skills; written communication; group interaction; presentations
- Communicating effectively with diverse individuals and groups
- Working with and/or managing people with different behavioral and learning styles
- Managing expectations
- Interactions and follow-through, e.g., solicit feedback; identify ways to improve; develop future plans; follow up on problem areas; reinforce positive gains
- Presenting financial information effectively
- Crisis communication