These competencies deal with comprehending and managing the ways individuals and groups, both internal and external, relate to the institution. They focus on skills such as appreciating and valuing multiple perspectives, courtesy, tact, empathy, and developing and maintaining associations. They include:
- Developing effective relationships with key stakeholders, e.g., colleagues; faculty; board of trustees; donors; alumni; parents; students
- Identifying and responding to stakeholder needs/expectations
- Developing and managing partnerships
- Managing relationships with external groups, e.g., banks; credit agencies; investment groups
- Managing relationships, e.g., academic units; external stakeholders
- Supporting the development office, e.g., review of gift agreements; planned giving calculations; providing supporting information