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 Management 

Competencies in this topic area focus on executing and supporting the operational processes of the organization, including monitoring progress and evaluating outcomes. Carrying out business operations in a way that supports achievement of the institution’s short- and long-term goals are included in this topic area.  Competencies include:

  • Promoting and managing change
  • Operational management principles and practices
  • Establishing an organizational culture that values and supports diversity
  • Championing systems thinking and managing subsystems, e.g., breaking down silos; integrating parts; big picture
  • Managing the performance of subsystems in a manner that optimizes the whole—synergy
  • Assessing the impact of information and management systems and procedures on institutional operations
  • Business process improvement techniques, e.g., total quality management [TQM]; continuous quality improvement [CQI]
  • Managing auxiliary services, e.g., campus bookstores; food service; parking; print shop
  • Managing campus security
 
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