Competencies in this topic area focus on executing and supporting the operational processes of the organization, including monitoring progress and evaluating outcomes. Carrying out business operations in a way that supports achievement of the institution’s short- and long-term goals are included in this topic area. Competencies include:
- Promoting and managing change
- Operational management principles and practices
- Establishing an organizational culture that values and supports diversity
- Championing systems thinking and managing subsystems, e.g., breaking down silos; integrating parts; big picture
- Managing the performance of subsystems in a manner that optimizes the whole—synergy
- Assessing the impact of information and management systems and procedures on institutional operations
- Business process improvement techniques, e.g., total quality management [TQM]; continuous quality improvement [CQI]
- Managing auxiliary services, e.g., campus bookstores; food service; parking; print shop
- Managing campus security